Refund policy


Terms and conditions

In the event that you are not satisfied with any purchase from bwarehockey.com, you may return unused goods, along with all original packaging and any labels within 14 days of receipt for a full refund. Return shipping costs can only be refunded where we have sent the wrong goods in error. We recommend that you use a reputable courier or postal service. We cannot accept responsibility until a member of our staff has signed for receipt of the goods.
When we receive the goods back, after inspection, we will process a refund onto the card used to make the original order.
Please Note: All shortages, damages or discrepancies in your shipment must be reported within 14 days of receipt.

Faulty Goods

All goods come with a 3 month guarantee. If an item is delivered faulty or becomes faulty through normal use then the following action needs to be taken:
For purchases under 14 days old, we will exchange the faulty item at our expense. Please e-mail info@bwarehockey.com with your order number and daytime contact number so we can arrange an exchange delivery.
For purchases over 14 days old but less than 3 months old please send back the item to the address below, along with a covering letter stating the fault, your order number, and your daytime contact number.
Please retain any proof of posting, receipt or tracking number for any item returned as we cannot accept responsibility until a member of our staff has signed for receipt of the goods.

Stick Warranty

Due to the nature of hockey sticks will become worn after a sustained period of use. Sticks are guaranteed against breakage for 3 months from receipt of purchase. Chips, scratches, grips, stick tops, and rattles inside the stick are not guaranteed.